Privacy Policy

🔒 Privacy Policy

Last updated: October 6, 2025

This Privacy Policy describes how ChessShop.org (“ChessShop”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from https://chessshop.org (the “Site”) or otherwise communicate with us (collectively, the “Services”).

By using our Site and Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page, with the “Last updated” date revised accordingly.

2. How We Collect and Use Your Personal Information

We collect personal information about you to provide, improve, and personalize our Services. This may include communicating with you, processing orders, complying with legal obligations, and protecting our rights and users.

Information You Provide Directly

We may collect:

  • Contact information: Name, email address, phone number, and postal address.

  • Order details: Billing and shipping address, payment confirmation, and order history.

  • Account details: Username, password, and security credentials.

  • Customer support information: Any details you include when you contact us via email, WhatsApp, or through the Site.

Providing some information is optional, but it may be required for certain features (e.g., completing a purchase).

Information We Collect Automatically

We automatically collect certain information when you interact with our Site (“Usage Data”), including:

  • IP address, browser type, and device information.

  • Information about how you use our Site.

  • Cookies and similar technologies to remember your preferences and improve functionality.

Information from Third Parties

We may receive information from trusted third-party partners such as:

  • Payment processors (for secure payment verification).

  • Shipping and logistics providers (to fulfill orders).

  • Analytics and advertising partners (to help us improve performance and marketing).

All information received from third parties is handled in line with this Privacy Policy.

3. How We Use Your Personal Information

We use your personal data for the following purposes:

• Providing Products and Services

To process payments, fulfill orders, arrange deliveries, manage your account, and handle returns or exchanges.

• Marketing and Promotions

To send marketing and promotional messages by email or SMS (with your consent) and show relevant product recommendations or ads. You can opt out at any time.

• Security and Fraud Prevention

To detect and prevent fraud, abuse, or unauthorized access. Please keep your account credentials safe and contact us immediately if you suspect a breach.

• Communication and Service Improvement

To provide customer support, respond to inquiries, and improve our Site and services.

4. Cookies

We use cookies and similar technologies to:

  • Remember your preferences and login sessions.

  • Improve site performance and functionality.

  • Analyze how users interact with our Site.

  • Tailor advertising and promotions.

You can manage or disable cookies in your browser settings. Note that doing so may impact functionality.

For more details on WordPress-related cookies, visit: https://developer.wordpress.org/advanced-administration/wordpress/cookies/

5. How We Disclose Personal Information

We may share personal information with:

  • Service providers who help us operate (e.g., payment gateways, couriers, IT providers).

  • Business and marketing partners (for analytics or advertising purposes).

  • Affiliates or subsidiaries within our business group.

  • Legal authorities, when required by law or to protect our rights and users.

We do not sell or disclose sensitive personal data without consent.

Disclosure Summary

Category Recipients
Identifiers (name, contact info) Service providers, business partners
Commercial data (orders, support info) Service providers, affiliates
Internet/network activity (usage data) Analytics and advertising partners

6. Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy or security of those sites. Please review their privacy policies before providing personal information.

7. Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us to request deletion.

8. Security and Data Retention

We use appropriate safeguards to protect your personal information, but no system is completely secure.

We retain your information only as long as necessary to:

  • Fulfill orders or manage your account.

  • Comply with legal obligations.

  • Resolve disputes or enforce agreements.

9. Your Rights

Depending on your location, you may have rights to:

  • Access the information we hold about you.

  • Request deletion of your data.

  • Correct inaccuracies in your personal information.

  • Request data portability to another provider.

  • Restrict or object to certain data uses.

  • Withdraw consent where applicable.

You can exercise these rights by contacting us (see details below).
We may need to verify your identity before processing your request.

You can also unsubscribe from marketing emails anytime using the “Unsubscribe” link in our messages.

10. Complaints

If you have concerns about how we handle your data, please contact us first. If we cannot resolve your issue, you may have the right to lodge a complaint with your local data protection authority.

11. International Users

Your information may be stored and processed in countries other than where you live, including locations where our partners (e.g., WordPress, payment providers) operate.

If personal data is transferred outside your country, we use approved data transfer mechanisms, such as Standard Contractual Clauses, to ensure adequate protection.

12. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or your data, please contact us:

ChessShop.org
📧 Email: sales@chessshop.org
🏠 Address: 89 van Riebeeck avenue Edenvale, Johannesburg Phidias Center 1st floor Office 110/109
📱 WhatsApp: +27 60 376 6665

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